Welcome to MetaKPI. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our SaaS application ("Service") and tell you about your privacy rights.
1. Information We Collect
To provide our services effectively, we collect the following types of information:
- Personal Identification Information: Name, email address, and phone number (primarily for billing and account management).
- Meta (Facebook) API Data: When you connect your Facebook account, we request permission to read your Facebook Ads data, campaign insights, page metrics, and related analytics. We strictly maintain "read-only" access. We do not modify, create, or delete your Facebook Ads or Campaigns.
- Usage Data: Information on how you use our website, products, and services, including IP addresses, browser types, and access times.
- Financial Data: Transaction details related to your subscription payments via third-party gateways (e.g., bKash, Nagad). We do not store full credit card or PIN details.
2. How We Use Your Information
We use your information for the following purposes:
- To provide, operate, and maintain the MetaKPI dashboard.
- To process transactions and send related information, including confirmations and invoices.
- To synchronize and display your Meta Ads analytics accurately.
- To manage your account and provide customer support.
- To comply with legal obligations and resolve any disputes.
3. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties. We may share information with trusted third-party service providers (such as hosting providers and payment processors) who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.
4. Data Retention and Security
We implement strict security measures to maintain the safety of your personal information. Your data, including Meta API tokens, is stored securely on encrypted servers. We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy or as required by law.
5. Data Deletion Instructions (Meta Compliance)
As per Meta Platform terms, you have full control over your data. If you wish to remove your data from MetaKPI:
- You can disconnect your Facebook account directly from the MetaKPI dashboard. This will immediately revoke our access to your Meta data.
- You can request the complete deletion of your account and all associated data by sending an email to support@metakpi.com with the subject "Data Deletion Request". We will process your request within 48 hours.
- You can also remove our app's access directly from your Facebook Settings > Business Integrations.
6. Multi-User Accounts
If you use our team features, please be aware that the primary account holder (Admin) can view the actions and data accessed by sub-users within the organization. It is the Admin's responsibility to ensure they have the right to share team members' information with us.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@metakpi.com
Website: https://metakpi.com